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TOPIC: Cannot (re-)activate after up-date!

Cannot (re-)activate after up-date! 10 years 1 month ago #7460

  • Mats D
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For the first time ever I run into problems with Reefmaster!

I just installed the latest up-date. When I tried to start Reefmaster after this it asks to activate the license. This I believe is normal (first attachment) The problem is that when I choose "activate license" I do not even get to enter the key. Instead I get an error message (second attachment). The text in Swedish means "file not found".






Any suggestions?
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Cannot (re-)activate after up-date! 10 years 1 month ago #7462

  • Matt
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Hi,
Please download and install the latest version (just install over your current RM - you will not lose data). This should fix the issue, but please let me know if not.
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Cannot (re-)activate after up-date! 10 years 1 month ago #7463

  • Mats D
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I did the install (first with the "Repair" option), but now it says the key is already in use. Even tried "Remove" followed by a fresh installation, but it still insists that the key is already in use. Does the license no longer allow installations on two PCs?
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Cannot (re-)activate after up-date! 10 years 1 month ago #7464

  • Matt
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Hi Mats,
Can you send me an email on This email address is being protected from spambots. You need JavaScript enabled to view it. and I will reset your activation (I need your email address to locate your key).
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Cannot (re-)activate after up-date! 10 years 1 month ago #7465

  • Mats D
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Everything sorted. Excellent support, like always!
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