ReefMaster: Sonar Viewer does not show base map (1/1)

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TOPIC: Sonar Viewer does not show base map

Sonar Viewer does not show base map 4 years 7 months ago #12533

tongweig Offline	I just found recently that my Sonar Viewer software stopped showing the map. In the Map View window, it only shows the sonar tracks with a blank background but no base map. I am using the lastest version which is v1.0.38.0. and I have the same problem for both of my two computers
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Sonar Viewer does not show base map 4 years 7 months ago #12534

Matt Offline	Thanks, looking into it.
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Sonar Viewer does not show base map 4 years 7 months ago #12536

tongweig Offline	Thanks. Just curious if you have the same problem.
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Sonar Viewer does not show base map 4 years 7 months ago #12539

Matt Offline	Yes, there was a change with our map service provider which we were not aware of. The Sonar Viewer has now been updated and you should be prompted to udpate the next time it is started. Please let me know if this resolves the issue for you.
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Sonar Viewer does not show base map 4 years 7 months ago #12548

tongweig Offline	Thanks a lot! it works now with the new update.
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Sonar Viewer does not show base map 4 years 4 months ago #12689

Vassilis Offline	Hi, I have the same problem, the world map is not displayed. Version 1.8 Attachments: Global.jpg (248KB)
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Sonar Viewer does not show base map 4 years 4 months ago #12702

Matt
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This is a known issue with ReefMaster v1.8, due to the fact that our map provider has changed the way that maps are downloaded. RMv2, the Sonar Viewer and the Waypoint Manager have all been updated to use the new method. RMv1.8 has now reached end of life and is no longer receiving updates. If you want to continue viewing base maps, you will need up to upgrade to RMv2. Sorry I can't be of more help on this one.

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Sonar Viewer does not show base map 4 years 4 months ago #12711

Vassilis Offline	Thanks Matt.
	Last Edit: 4 years 4 months ago by Vassilis. The administrator has disabled public write access.

Sonar Viewer does not show base map 3 years 9 months ago #13053

Benji Offline	so RM1.8 is no longer really useable. are you offering a discount for rm2? I've purchased all the addons and rm1 so can't really afford to shell out around 450 AUD when I had no plans of upgrading. I just want rm1.8 to actually work. is there a workaround?
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Sonar Viewer does not show base map 3 years 9 months ago #13059

Matt Offline	RMv2 upgrade from RMv1 is US$50 and will bring all of your modules over to v2.
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Sonar Viewer does not show base map 3 years 8 months ago #13061

Benji Offline	How do I go about paying for upgrade? I couldn't see anything in the store.
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Sonar Viewer does not show base map 3 years 8 months ago #13062

Matt Offline	The easiest way is to install v2 alongside your v1, then use the in-app button in v2 (this will be enabled if version 2 has been installed on a PC with an active RMv1 license). More info here: reefmaster.com.au/index.php/support/migrating-to-reefmaster-2
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Sonar Viewer does not show base map