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TOPIC: RM2 crashes

RM2 crashes 6 years 8 months ago #11437

  • WDS
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Hi,
Since I have my new full option baitboat, I'm interested in buying RM2.
I downloaded the trial version to see how it works however RM2 crashes when making a new workspace. If I open the demo workspace, RM2 opens. But when I import a log file in the demo workspace of RM2 it crashes again. It seems it crashes when RM2 tries to open windows explorer. I also tried it on two completely different PC's with windows 10 and both have the same problem. Tried also to disable the hardware graphis acceleration but no solution.
Any idea why this happens?
I added a dxdiag file and two screenshot of the eventviewer
Thanks!
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RM2 crashes 6 years 8 months ago #11438

  • Matt
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It looks like the problem is with SQLite, which is the database system ReefMaster uses for the workspace file.
Are you running a Dell computer? Do you have "Dell Backup and Restore" installed?
Is the workspace file stored on a network drive?
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RM2 crashes 6 years 8 months ago #11439

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No, It"s a HP Probook and the other PC a desktop HP G400. The workspace cannot be saved it crashes before I have the opportunity to select a folder. I have a mapped network location. To be sure I deleted the network location and restarted the PC but problem stays the same.
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RM2 crashes 6 years 8 months ago #11440

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When exactly does the crash happen?
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RM2 crashes 6 years 8 months ago #11441

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After I click on "browse", the screen of windows explorer opens to select a folder. It stays open for aprox. 2 seconds (I do nothing in the meantime) and RM2 is closed without an error message.
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RM2 crashes 6 years 8 months ago #11442

  • Matt
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This sounds like a conflict between an installed shell extension and the version of SQLite that ReefMaster is using. My guess is that you have a shell extension that also uses SQLite, but uses a different version than RM. Although modern Windows versions and applications have mostly resolved DLL version conflicts, essentially by no longer sharing DLLs between applications, there is a quirk of Windows that means that shell extensions (applications that extends the Windows explorer window) may try and use a DLL that has already been loaded by the host application. This would explain why the crash happens when a browse (explorer) window is opened. We used to see this with the Dell Backup and Restore application, and the only solution is to uninstall that application - quite a few applications other than RM suffered the same issues, and the advice was the same.
If you do not have Dell B&R installed, then it could be some other application. Do you know what shell extensions you have installed? You might get some clues from any extra entries in the right-click menu when using Windows Explorer. It is lkely that, if there is a conflict, the only solution will be to remove the offending application.
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RM2 crashes 6 years 8 months ago #11443

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Hi Matt,
thanks for all your efforts. I found the problem. Nomadesk (a cloud file system) was the culpit.
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RM2 crashes 6 years 8 months ago #11444

  • Matt
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Thanks for letting me know - that is another one for the list. In general, this can be considered a problem with the way the shell extension is implemented, as we have no way of protecting ourselves from this problem short of advising removal of the offending application.
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