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TOPIC: Windows 10 encouteered problem closes program

Windows 10 encouteered problem closes program 10 years 3 months ago #6744

  • DavidZ
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Trying to use free trial. Downloaded program then tried to load .sl2 file from my HDS Gen-3 9 in SD card. Windows pop up says it encountered a problem and is closing Reefmaster. They will let me know if they figure out what the problem is. I'm guessing I'll never get any word back from them.
Anyone know what's going on? I'd love to buy the paid version but not until I can get it to work.
5 days left on trial.

Thanks

David
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Windows 10 encouteered problem closes program 10 years 3 months ago #6747

  • Matt
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Hi David,
At what point do you get the error message? Is it during "import GIS assets"? What is your Windows version and are you running 32 or 64 bit?
If you want to share your SL2 file with us, please use a transfer service such as WeTransfer and forward the file link to This email address is being protected from spambots. You need JavaScript enabled to view it. .
We can extend your trial if we don't manage to get it working before your current one expires.
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Windows 10 encouteered problem closes program 10 years 3 months ago #6780

  • DavidZ
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Thanks for the quick response Matt. The message appears when I open the browse window and try to import the .sl2 file. I'm running Windows 10 64 bit.
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Windows 10 encouteered problem closes program 8 years 2 months ago #10139

  • curilus
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I have similar problem, I am trying create 3D map in my WIN 10 x64. I can load *.sl2 file but if a want add this file to new project program is shutting down...
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Windows 10 encouteered problem closes program 8 years 2 months ago #10140

  • Matt
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Please try opening the Global Settings window, unchecking the option "use hardware graphics acceleration.." and restarting RM. The latest update (released today) should do a slightly better job of disabling this automatically if it is not available .
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Windows 10 encouteered problem closes program 8 years 2 months ago #10142

  • curilus
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Thank you for quick reply....
At first I actualized RM and DirectX and than i disabled graphics acceleration...Now i have nothing problem with this SW and i can test it...
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