I tried to fire up Reefmaster today after a long hiatus (like a year). When opened it asked me to input my liscence key which i thought was odd as the last time i used the program everything was fine and licence and licence manager were all ok. So when i enter my key i get an error about turboactivate not being able to read my network adapters. After some research I have updated all my windows/drivers and made sure I have enable all network adapters. I have tried running RM as administrator as well and i still get this error. I tried reaching out via email to the support email a while ago but got no response and tried again today... Hoping this forum post gets some responces! Please advise.

I have just purchased the software, but am experiencing the same problem after installation. All network adapters are active, software started as administrator, but unfortunately no success. I am currently unable to use the software or any additional packages I have purchased.


One option would be my VPN software, but I don't want to uninstall it without a direct reason. Do you have a VPN running?

Hi,
I have been in contact with OP who now has this running, but it required a Windows reinstall. Generally this should 'just work' when Windows is operating normally, and any adapters are enabled and disabled automatically. Our licensing system is third party so I don't have knowledge of the technical details, but certainly try disabled anti virus and possible VPN/VM related software before activating is possible.
If activation still fails please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we can try some other options.
thanks,
Matt

Found the solution to this problem:

Since even reinstalling Windows 11 and updating all drivers did not help, I thought that TurboActivate might have problems with virtual network cards and Windows traditionally has a lot of them.

With the command in the Power Shell (the normal Cmd is not enough here!):

Get-WmiObject -Class “Win32_NetworkAdapter” | Format-List -Property Name,PhysicalAdapter,MacAddress

all network adapters are listed. If a false is displayed for the “PhysicalAdapter” parameter or the adapter does not show a “MacAddress”, then it is virtual.

On my system, there were several Microsoft miniports and a Microsoft debug adapter, as well as a virtual Wifi adapter. You can display these in the Windows Device Manager, but first select that you also want to see hidden devices (can be found under View). Simply uninstall the devices and start Reefmaster - it worked perfectly.

Thank you for this update and I am glad you got it resolved! I will take note and hopefully be able to talk any future users through this if they have similar issues.
Thanks again, Matt.

I changed my computer, I uninstalled your program on the old one, but now it appears that the program is being used on too many devices.

Hi,
Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. including your license ID and we can reset your key.

Just got a new laptop to support some heavy lidar processing. So I deactivated my old laptop's Reefmaster, and now I get this error message. So I uninstalled any unused adapters. All I've got left is my wifi, ethernet and Bluetooth. Still doesn't work. Now I'm supposed to dive into the regedit and command line windows? This seems like a real PIA to transfer my license.

Hi, Is this issue resolved? Please contact us directly on This email address is being protected from spambots. You need JavaScript enabled to view it. if not.